Shipping & Delivery

Shipping Policy

Last updated: August 9, 2026

Order processing

Orders are normally prepared within 1–3 business days after payment confirmation. Weekends, public holidays, stock verification and high-demand periods may add time. If there is a material delay or stock problem, we will contact you.

Delivery estimates and cost

Available shipping methods, charges and estimated delivery times are shown at checkout when supported for your destination. Estimates begin after dispatch and are not guaranteed unless expressly stated. International and remote-area deliveries may take longer because of carrier hand-offs or customs processing.

Tracking

When tracking is available, it will be sent to the email or contact method used for the order. Tracking may take up to 48 hours after dispatch to begin showing movement.

Address accuracy

Please check the recipient name, phone number, postal code and complete delivery address before submitting your order. Contact us immediately if a correction is needed. Once a parcel is handed to the carrier, an address change may not be possible and re-delivery costs may apply.

International duties and taxes

Unless checkout states that duties and taxes are included, the recipient is responsible for import duties, local taxes, brokerage or clearance charges imposed by the destination country. Customs delays are outside our direct control.

Split shipments

Items in one order may arrive separately. When possible, separate tracking details will be provided. You will not be charged additional shipping solely because we split a shipment.

Delays, loss and damage

If tracking has not updated for an unusual period, the estimated delivery window has passed, or a parcel arrives damaged, email us promptly. Keep the packaging and provide photos where possible so we can investigate with the carrier. A carrier scan marked “delivered” may require a local delivery investigation before a remedy is issued.